During the Canada Post Strike we are shipping with alternative couriers. Please expect your orders to be delayed during this time. If your order has already shipped with Canada Post, please be patient as this event is out of our control and we are hoping for a speedy resolution and for your packages to continue on their journey. We appreciate your business and understanding during this time.
Shipping & Returns
SHIPPING POLICY
Frownies Canada ships within Canada ONLY. For USA, please visit: http://www.frownies.com and for UK, please visit: http://www.frownies.co.uk
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Frownies Canada offers FREE EXPEDITED PARCEL SHIPPING on all merchandise orders that are $99 and over (excluding taxes & coupons used). For shipments totaling less than $99, there is a delivery charge of $14.95 for Expedited Parcel shipping. (we have had to increase this due to additional fuel surcharges of over 38% implemented by couriers)
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PLEASE NOTE: During the Canada Post Strike orders shipped as of the 14th November, may now take longer to be received as Canada Post Employees prioritise shipments. We ask you to please be patient at this time, as they work through shipments. We are working to find alternative cost effective couriers to deliver your orders in a timely manner during this time and appreciate your patience and understanding. If orders can not be shipped to the address on your order by a cost effective courier, we will contact you for an alternative address and if none is available, your order will be held and shipped when the strike is over. We are unable to ship to any PO Boxes, therefore please provide an alternative address, otherwise your order will not ship until the strike is over. If you have any questions or concerns, please do not hesitate to contact us at sales@frowniescanada.ca.
Return & Exchange Policy
If you are not completely satisfied with your purchase of our Frownies Facial Patches (FBE , forehead and between the eyes or CEM corner of the Eyes & Mouth) before the end of your first month of continuous use, and if your frown lines do not show any signs of improvement, we will refund your purchase (excluding shipping and handling paid by Frownies Canada) .
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Simply return your Frownies Facial Patches to Frownies Canada within 30 days of purchase. All returns must be in their original package and accompanied by the original packing slip/invoice from Frownies Canada. Frownies Canada does not provide prepaid shipping labels for product returns. Reward points associated with all refunds will be removed when the refund transaction is processed.
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Return address is: 324, 407-552 Clark Road, Coquitlam, BC V3J 0A3.
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You may call Customer Service at 866-886-3837 with any questions. Our business hours are 8am to 4pm PST Monday to Friday.